Shipping & Returns

TILI orders are thoughtfully prepared and carefully packed before shipment. Processing times, available delivery methods, and estimated arrival dates are shown at checkout whenever available. Because many TILI trousses include curated personal-care products, return eligibility may vary by item and condition. Unused, unopened, and undamaged merchandise may be eligible for return in accordance with the policy stated at the time of purchase. Shipping charges are nonrefundable unless an order arrives damaged, defective, or incorrect. Please contact us promptly with your order number and photographs if there is a problem with your delivery so we can help make it right.